RELEASE
Blue Cross Blue Shield of Michigan Ranked No. 1 in Member Satisfaction among Commercial Health Plans in Michigan for 2024 by J.D. Power
Meghan O'Brien
| 2 min read
DETROIT, May 29, 2024 – Blue Cross Blue Shield of Michigan was recognized today by J.D. Power as No. 1 in member satisfaction among commercial health plans in Michigan.
The J.D. Power Award is given to the health plan that ranks first overall in their region in the J.D. Power 2024 U.S. Commercial Member Health Plan Study. Blue Cross achieved the highest ranking in overall satisfaction, making it a recipient of the honor for two of the last three years. This includes its commercial PPO, HMO and POS plan members.
J.D. Power’s annual study is now comprised of eight study categories. Blue Cross Blue Shield of Michigan is the highest in every single category. These categories include:
- Product/Coverage Offerings
- Problem Resolution
- Able to Get Health Services How/When I Want
- Digital Channels
- People
- Helps Save Time or Money
- Trust
- Ease of Business
“Ensuring member satisfaction drives our work daily at Blue Cross Blue Shield of Michigan,” said Daniel J. Loepp, president and CEO. “This recognition from J.D. Power is especially significant to us because it shows that our efforts are truly making a difference in the lives of those we serve.”
About Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan, a nonprofit mutual insurance company, is an independent licensee of the Blue Cross and Blue Shield Association. BCBSM provides health benefits to more than 4.7 million members residing in Michigan in addition to employees of Michigan-headquartered companies residing outside the state. The company has been committed to delivering affordable health care products through a broad variety of plans for businesses, individuals and seniors for more than 80 years. Beyond health care coverage, BCBSM supports impactful community initiatives and provides leadership in improving health care. For more information, visit bcbsm.com and MiBluesPerspectives.com.
